Privacy Policy

When you place an order, we collect your name, email address, phone number, order details, pickup time, and payment information processed by Stripe.

If you contact us through our contact form, we collect the information you provide, such as your name, email, phone number, and message.

If you order custom image cookies, we store the design image you upload so our team can prepare your order.

We may collect basic technical information such as browser type and pages visited to operate and improve the website.

We use your information to process orders, arrange in-store pickup, communicate about your order, and respond to inquiries.

Order information is stored in our order management system so our staff can prepare and fulfil your purchase.

We do not sell your personal information to third parties.

We use trusted service providers to operate the website, including Stripe for payments and Supabase for order storage. These providers process data on our behalf according to their own privacy policies.

Product information may be sourced from our WooCommerce store system.

We retain order and contact records for as long as needed to fulfil orders, maintain business records, and comply with legal obligations.

Uploaded custom cookie images are retained for order fulfilment and internal record-keeping.

You may contact us to request access to or correction of personal information we hold about you, subject to applicable law.

You may choose not to provide optional information, but some fields are required to complete an order or contact request.

We take reasonable steps to protect personal information, including secure payment processing and restricted access to order data. No method of transmission over the internet is completely secure.

If you have questions about this Privacy Policy, contact Village Bake Shop at villagebakeshop@gmail.com, 905-665-6020, or 601 Dundas St. W., Whitby, Ontario L1N 2N3.